Refund, Returns and Cancellation Policies:
We stand behind the quality of our products. You may return any item in its original and unused condition within 30 days after your purchase date except for exclusions noted below. We will gladly issue a gift certificate covering the value of your return that may be used to purchase any item(s), or we will issue you a full refund, MINUS a 20% restocking fee. This 20% restocking fee also applies to all canceled orders initiated by the customer. We will also refund the shipping if we are directly responsible for a shipping error such as sending the wrong merchandise or where we find and agree it to be applicable. We must be informed of this first and item cannot be shipped back without telling us. We may opt to use our own carrier and/or account. Otherwise shipping charges are non-refundable. For exchanges for which there is no error on our part, you will be responsible for paying for shipping both ways. If there's a difference price, we will either charge or credit the difference in price on the exchange.
1. Returns will be honored only if reported within 30 days after receipt. 2. A 20% restocking fee will be assessed on all authorized returns or exchanges. 3. Returns must be in new condition in original box including all product information and warranty cards. 4. Health Codes will not allow any employee to handle soiled items. 5. Any items returned that do not meet these specifications will be returned to you or discarded at no credit. 6. Special/custom orders (including Maggie Lee Designs jewelry) are non-returnable. 7. Report to carrier any boxes that are damaged within 72 hours. UPS: 800-742-5877, 8. Missing items should be reported within 72 hours of order receipt. 9. Damages thereafter, report to ASA for further claims.
Buyer has 10 days to alert ASA of any concerns, issues or mistakes with regard to shipped material.
Buyer and seller agree to investigate each situation regarding returns with complete and full disclosure in accordance with this and company policy before issuing any refunds, gift certificates etc.
If you have any questions, please e-mail us for more information at: firstname.lastname@example.org